Privacy Policy

The data controller for personal data is Victory Media Agency, reachable at contacto@bellaglow.co

We collect the following data:

• First name, last name, email address
• Delivery and billing address
• Payment information (processed securely, not stored)
• Browsing data (IP, pages visited, duration)

Your data is used for:

• Order management: processing, shipping, delivery.
• Customer support: responding to your questions.
• Marketing (with consent): newsletter and offers.
• Security: fraud prevention.
• Legal obligations: accounting, taxation.

We process your data on the basis of:

• Contractual performance: order processing.
• Consent: marketing and non-essential cookies.
• Legitimate interest: security and service improvement.
• Legal obligation: tax and accounting requirements.

We never sell your data. We share it exclusively with:

• Shopify: hosting and transactions.
• Carriers: order delivery.
• Payment providers: secure processing.
• Analytics tools: Google Analytics (with consent).

We retain your data only for as long as necessary:

• Order data: 10 years (tax obligations).
• Customer support: 3 years after closure.
• Marketing: until consent is withdrawn.

IIn accordance with the GDPR, you have the right to:

• Access your personal data.
• Rectify inaccurate data.
• Delete your data.
• Withdraw your consent at any time.
• Lodge a complaint with the Data Protection Authority (DPA).

To exercise your rights, contact us at contacto@bellaglow.co

We apply appropriate security measures: SSL/TLS encryption, payment processing through PCI-DSS certified providers, and limited data access to authorized staff only.

We may update this policy at any time. Changes will be published on this page with the update date. We recommend checking it regularly.